DISCLAIMER

The only official language of this site is english and therefore this page is written in english language only.

 

General conditions of use

 

1. Provision of general data and information

SwissASR makes every effort to ensure that the information and data contained on its website is correct. However, SwissASR cannot accept any liability or guarantee that the information and data provided is up-to-date, correct and complete. This also applies for all other websites reached to by means of a hyperlink.  

SwissASR may modify or add the information or data provided without prior notice.

 

2. Liability

SwissASR does not assume any liability for the availability or error free of the services offered under SwissASR website by partner enterprises. SwissASR does not assume any responsibility or liability that the services offered by partner enterprises under SwissASR website comply with statutory regulations. Any liability for actions of partner enterprises is excluded.

 

3. Information and data

The copying of information or data, particularly the use of texts, parts of texts or pictorial material, requires the prior consent of SwissASR .

 

4. Data protection

We are very concerned about the safety of personal data such as name, address, phone number or e-mail. Our web activities are thus governed by the laws on data protection and data security.

 

5. Personal data

The protection of personal data is very important for SwissASR. This is why we do not collect any personal information through our website without your consent. Only you can decide if give us this data or not, for example, during registration, in a survey, in an interview, filling out a questionnaire or a test, providing references, etc.

Generally we use your personal information to respond to your requests. In the interests of customer relations, it may also be necessary to save and edit your personal data and, for example, pass this information to our partners to better deal with your wishes or improve our products and services. We (or our partner), we may also use this information to inform you about SwissASR offers that could be very useful for you or for your company, or conduct surveys or questionnaires online through which we can better meet your needs.

 

6. Non-personal data

When you access our websites, information is occasionally collected automatically (i.e. not through a registration), whereby this information cannot be assigned to a specific person (e.g. Internet browser and operating system used; domain name of the Website from where you arrived; number of visits, average dwell time, pages called up). We and our partners use this information to determine the attractiveness of our websites and improve their contents.

 

7. Children

Children under 13 should not submit personal information to the website SwissASR without permission from a parent or legal guardian. SwissASR advises all parents or guardian, to teach their children how to deal safely and responsibly the personal data on the Internet.

 

8. Safety

SwissASR take the necessary precautions to ensure the safety of your personal information. Your data will be conscientiously protected against loss, destruction, falsification, manipulation and unauthorized access or disclosure.

 

9. Links to other websites

The SwissASR website may contain links to other websites. SwissASR is not responsible for the data protection strategy or the contents of these other websites.

 

10. Copyright

This website and its content is copyright of Swiss Applied Software Research - © Swiss Applied Software Research 2015. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

- you may print or download to a local hard disk extracts for your personal use only,
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

 

PRIVACY POLICY

1. Introduction

We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us.
In this document, we will explain how we collect, use and protect your personal data.

We will also explain what rights you have with regards to your personal data and how you can exercise those rights.

 

2. Who we are

Swiss Appled Sofftware Research LLC is a swiss software company.

Our registered office address is:

Swiss Applied Software Research LLC

Via Molinazzo 2
CH 6962 Viganello - Lugano

If you have questions about how we process personal data, or would like to exercise your data subject rights, please email us at privacy@swissasr.ch

 

Technical information

In addition, and in order to ensure that each visitor to any of our websites can use and navigate the site effectively, we collect the following:

  • Technical information, including the Internet Protocol (IP) address used to connect your device to the Internet, stored in anonymized form (without the last 3 digits) after the end of the session;
  • Your login information (if any), browser type and version, time zone setting, browser plug-in types and versions;
  • Operating system and platform;
  • Information about your visit, including the Uniform Resource Locators (URL) clickstream to, through, and from our site.

Our cookies policy, which can be viewed from the home page of each of our web sites, describes in detail how we use cookies.
In Section 5 below, we identify your rights in respect of the personal data that we collect and describe how you can exercise those rights.

3. Lawful basis for the processing of personal data

The table below describes the various forms of personal data we collect and the lawful basis for processing this data.
Our business architecture, accounting and systems infrastructure and compliance organisation means that all personal data is processed on internal IT platform.
We have processes in place to make sure that only those people in our organisation who need to access your data can do so.
A number of data elements are collected for multiple purposes, as the table below shows.
Some data may be shared with third parties and, where this happens, this is also identified below.

When we process on the lawful basis of legitimate interest, we apply the following test to determine whether it is appropriate:
The Purpose test – is there a legitimate interest behind the processing?
The Necessity test – is the processing necessary for that purpose?
The Balancing test – is the legitimate interest overridden, or not, by the individual’s interests, rights or freedoms?

With the purpose to provide you with information we collect the following informations:
Name, company name, country, language, email address, business sector, to provide appropriate online or email information about product and services,
Phone Number, to ensure the requested information meets needs and identify further requirement.

Basis for processing: Contractual fulfilment.
Data sharing: Internally only.
Retention period: 2 years, 6 months from the data the data subject has input personal information but has not proceed with a transaction.

Other data may be collected for legal fulfilment, in case a service- or product- contract take place, with a minimal legal retention period of 10  (+1)  years.

3. Storage of personal data

SwissASR is a swiss-domiciled company whose primary offices are in Switzerland.

The majority of our websites and web applications are hosted in the EU and are accessed only by our swiss-based staff.

  • Our websites (swissasr.ch / officenetpoint.ch) are targeted at non-EU customers and are accessed by staff located outside the EU.
  • We operate a data retention policy in respect of all data, whether paper-based or digital and those aspects of it which relate to personal data are contained in the above table.

4. Security measures

We have what we believe are appropriate security controls in place to protect personal data. Risk assessment, including assessing risks to the rights and freedoms of data subjects, is at the heart of our IT system. We do not, however, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.

5. Your rights as a data subject

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email privacy@swissasr.ch or use the information supplied in the Contact us form. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes. Your rights are as follows:

The right to be informed
As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy policy and any related communications we may send you.

The right of access

You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you as well as the following information:

a) The purposes of the processing
b) The categories of personal data concerned
c) The recipients to whom the personal data has been disclosed
d) The retention period or envisioned retention period for that personal data
e) When personal data has been collected from a third party, the source of the personal data

If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious or not motivated, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.

The right to rectification

When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.

The right to erasure (the ‘right to be forgotten’)

Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.

The right to restrict processing

You may ask us to stop processing your personal data. We will still hold the data, but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:

a) The accuracy of the personal data is contested
b) Processing of the personal data is unlawful
c) We no longer need the personal data for processing but the personal data is required for part of a legal process
d) The right to object has been exercised and processing is restricted pending a decision on the status of the processing

The right to data portability

You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.

The right to object

  • Processing is based on legitimate interest;
  • Processing is for the purpose of direct marketing;
  • Processing is for the purposes of scientific or historic research;
  • Processing involves automated decision-making and profiling.

6. Contact us

Any comments, questions or suggestions about this privacy policy or our handling of your personal data should be emailed to privacy@swissasr.ch

Alternatively, you can contact us at our HQ using the following postal address or telephone numbers:

Swiss Applied Software Research LLC
PO Box 409
CH 6962 Viganello

Telephone: +41 (0)91 976 02 55

Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.

Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority in the Switzerland.

 

COOKIE POLICY

We use cookies on our sites (www.swissasr.ch, www.officenetpoint.ch, www.swissasr.com (mirror site), www.officenetpoint.ch) (our site, or our sites) for a number of purposes.
They help us to provide you with a good experience when you browse our website, and also allow us to improve our site.
By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of the e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

You can find more information about the individual cookies we use and the purposes for which we use them below.

First-party (swissasr.ch) cookies

This website will set some cookies that are essential for the website to operate correctly. These cookies, none of which capture personally identifiable information, are as follows:

  • SessionID – this cookie is a value that identifies unique visitors and provides coherence and consistency to a site visit;
  • Page Number – this cookie identifies the page you are on;
  • Language - this cookie identifies the choosen language;
  • Test – this cookie checks whether or not your browser supports cookies.

All first party cookies are session-based cookie and they are deteled when you close your browser.

Third-party cookies

Our websites will set several types of third-party cookie, and we do not control the operation of any of them. The third-party cookies which may be set include:

  • Google Analytics – we use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view the Google Privacy Policy here: www.google.com/policies/privacy/.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.